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PHP Support Tickets Web Hosting Information

PHP Support Tickets is a web-based customer relationship and support solution that allows you to manage customer queries through a ticketing system. It is a simple, one-admin support tickets system featuring self-registering, emailing to admin, attachments.

PHP Support Tickets Web Hosting Features
  • Easy-install script
  • 3 Levels of users : Admins, Moderators and Clients
  • Moderators are assigned to a specific department (e.g. Sales)
  • All 3 types of users can post tickets in any department
  • All 3 types of users can post answers to existing tickets
  • All 3 types of users can open and close tickets
  • All tickets and answers can include 1 file attachment
  • Clients can self-register from the login screen
  • Clients can only see tickets they have created
  • Moderators have access to their own tickets and the tickets assigned to their department
  • Refresh button never creates duplicates of tickets or answers
  • AdoDB database abstraction layer used and included with the distribution
  • Pagination used on all pages.

PHP Support Tickets Email Features

  • Email notifications can be switched on and off by Admin users
  • Email notifications include: new tickets, answers, users and changes in ticket status
  • Email notifications of new answers include a thread of all previous answers
  • Emails are all plain text
  • SMTP, Sendmail and PHP's Mail() functions are supported

PHP Support Tickets Admin Features

  • Admins can create new user accounts of all 3 types
  • Admins can create, edit and delete departments


PHP Support Tickets
Official Website
PHP Support Tickets Hosting
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