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FAQs  >  Customer Account Information

Client's Customer account information is covered in this section of our Frequently Asked Questions (FAQs). 

 

Custom Account Information

  
How can I retrieve my customer login information
?

  1. Go to the Domain Name Registration home page, click My Account, then log in.

  2. Click retrieve my password.

  3. Click Retrieve Customer Number or Retrieve Password Hint or Reset Password.
      

How do I update my account information?

  1. Go to the Domain Name Registration home page, click My Account, then log in.

  2. From the Customer Info & More menu, click Account Settings.

  3. Click the hyperlink for the account information you want to change. For example, click Account Security Information to update email or login information.

  4. When you are finished updating your information, click Save Changes.
      

How do I update my credit card information?

  1. Go to the Domain Name Registration home page, click My Account, then log in.

  2. From the Customer Info & More menu, click Credit Card & Payment Info.

  3. Click the name of the payment method you want to update.

  4. In the Update Payment Information panel, update your payment information.

  5. Click Save Changes.
      

How do I renew products and services?

  1. Go to the Domain Name Registration home page, click My Account, then log in.

  2. From the Customer Info & More menu, click Payments and Renewing Items.

  3. Select the check boxes of the products and services you want to renew.

  4. Click Renew Now!.

  5. Complete your renewal purchase.
      

How do I log in to my account?

Go to the Domain Name Registration home page, click My Account, then log in.
  

How do I deposit funds to my GoodAsGold account?

GoodAsGold deposits must be wire transferred to us. To do so fill out the GoodAsGold wire transfer form, then print it out and bring it to your bank. The bank will handle the rest. You will receive an email notification as soon as the money is in your account.
  

Can I get a refund of unused GoodAsGold funds?

Yes. However, there is a transaction fee of $20 to process the refund. Only full balances will be refunded. This means that if you have $100 in your GoodAsGold account, only that full amount can be refunded. Not part of it. Note, that all refunds are made by check. No funds will be wired back into your account. To request a refund, please contact Customer Support.
  

How do I enable and disable automatic renewal?

  1. Go to the Domain Name Registration home page, click My Account, then log in.

  2. Go to the Payments and Renewing Items page.

  3. If prompted, log in with your user name or customer number and password.

  4. On the Payments and Renewing Items page, use the checkboxes to select the products and services that you want to modify.

    NOTE:
    To select all of the products and services on the page, select the checkbox in the header at the top of the list. This selects all of the items listed on the current page, not all of the products and services in your account.
      

  5. Click Auto Renew at the top of the Payments and Renewing Items list.

  6. In the Auto Renew Product pane on the right, select one of the following options:

    • Auto Renew Enables the auto renew feature for all selected products and services.

    • Disable Auto Renew Disables the auto renew feature for all selected products and services. These products and services will now expire or cancel on their normal expiration dates unless they are manually renewed.

  7. Click Save Changes.

 

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