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FAQs  >  Register and Renew Domain Names

How to register and renew domain names are covered in this section of our Frequently Asked Questions (FAQs). This section will answer all of your domain name registration and renewing questions.

 

Register and Renew Domain Names

  
What is the Uniform Dispute Resolution policy?

ICANN's Uniform Domain Name Dispute Resolution Policy (UDRP) defines how to resolve disputes over domain names (.biz, .com, .info, .name, .net, .org, .pro, .ws, .aero, .coop, .museum). In accordance with the Uniform Domain Name Dispute Resolution Policy, you can dispute a claim to a domain name by following the dispute process.
  

Should I enter valid contact information when registering a domain names?

ICANN, the governing body for domain names, requires valid Contact Information for each domain contact (Registrant, Technical, Billing, and Administrative).

If you enter false information, your domain name will be cancelled.

Your contact information is public and is made available through the WhoIs databases of most Registrars. However, we do offer a solution to help protect your privacy. You can register and renew your domain name with us using our private domain name registration services.
  

Renew Domain Names

You can renew domain names by logging in at our domain name registration home page.

To Renew Domain Names

  1. Log in to your domain name registration home page.

  2. Under the Domain Names section, select Manage Domains.

  3. Next to the domain name that you want to renew, click Renew Domain Names Now.

  4. Choose the length of time you want to renew your domain name for.

  5. If you choose to make the domain registration private, you can enter a current Domains By Proxy account user ID and password or create a new Domains By Proxy account. Then, read and accept the Domains By Proxy Agreement.

  6. Click Proceed to Checkout and complete your purchase.
      

Can I register/renew domain names in bulk quantities?

Yes. You can mix any domain extensions in your purchase. Bulk pricing is applied based upon the total number of domains in your list—no matter which domain extensions you enter. For instance, if you had 49 .com domains and 3 .biz domains, the entire order would qualify under bulk pricing for 50-100 domains.
  

Can I renew domain names registered with another registrar through your company?

Yes, you can renew through us now and not have to pay the other registrars renewal fees. Keep in mind that ICANN regulations prohibit transferring a domain name that has been registered or previously transferred within the last 60 days. Also, you need to start the transfer process at least 10 days before your domain name expires.
  

What happens when my domain name registration expires?

  1. The domain name is automatically renewed if you have enabled this option. If nor or if the card on file is declined, you are notified notified up to three times before the domain enters the redemption period.

  2. Following the third and final auto-renewal attempt—12 days after the domain registration has expired—the domain enters a redemption period, during which you may retrieve your domain name for an additional fee and renew it by contacting customer support. The redemption period lasts 30 days.

  3. One week into the redemption period, the expired domain—assuming that its registration has not been renewed—is placed into a 10-day domain auction, allowing prospective registrants to bid on the domain. The winner of the auction obtains the domain registration ownership two weeks after the auction end date if the original owner fails to renew the domain by the end of the redemption period.

  4. Once the redemption period ends—and the domain has neither been renewed nor obtained through auction or backordering—the domain is deleted at the registry. The domain name re-enters the public pool of available domains, and may be registered by anyone.
      

Will my domain name be auctioned off if I allow its registration to expire?

Yes. One week into the redemption period, the expired domain—assuming that its registration has not been renewed—is placed into a 10-day domain auction, allowing prospective registrants to bid on the domain. The winner of the auction obtains the domain registration ownership two weeks after the auction end date if the original owner fails to renew the domain by the end of the redemption period.
  

What is the redemption grace period?

The redemption grace period is a 30-day window that occurs when a domain registrant fails to renew a domain’s registration. Instead of being deleted and returned to the pool of domain names available for registration, the name is held for a 30-day grace period during which the original domain registrant may retrieve the domain name (for an additional fee) by contacting the domain registrar. If the registrant fails to retrieve the domain during this 30-day window, it is deleted at the registry.
  

How can I renew my domain name if it is in the redemption period?

Please contact Customer Support to begin the retrieval process. Please note that we can assist in retrieving your domain only if your domain was registered with us. If your domain was registered with another registrar, you must contact that registrar for information regarding retrieval of your domain name.
  

What do I do if I have a trademark dispute?

Unfortunately, we cannot make any changes to the registrant fields without a legal change of ownership, a court order, or an order by the World Intellectual Property Organization (WIPO).

If you feel that you are the rightful owner of the domain name, please contact the registrant of the domain name. If you are unable to find a satisfactory solution with the current registrant, you need to settle the issue with a court order. We do not get involved in domain disputes. We cannot make changes to a registrant field without a legal change of ownership or a court order.

Discrepancies with trademark or rightful ownership are handled by the World Intellectual Property Organization (WIPO). Their email address is domain.disputes@wipo.int. If a domain name is under a dispute, we lock the domain name once the WIPO notifies us. It cannot be modified or transferred to another registrar. Once we receive a court or WIPO ruling we update the domain name accordingly.
  

Managing Auto Renewal Options

If you set your domains to auto renew, we will automatically bill your credit card on the day your domain name expires. If you set a domain to manually renew, we will not bill you automatically when your domain expires.

To Set up Auto Renewal for Your Domain Names

  1. Log in to your domain name registration home page.

  2. Under the Domain Names section, select Manage Domains.

  3. Click the check box next to the domain names that you want to renew.

  4. Click the Auto Renew Domain Names button at the top of your manager.

  5. Indicate if you want changes to apply to the selected domains or to all eligible domains.

  6. Select Automatic Renewal Enabled.

  7. Click Save Changes.
      

How do I disable the automatic renewal feature for my domains?

If your domains are set to renew automatically, we will bill your credit card on the day your domain name expires. You can disable the automatic renewal feature at any time.

To Disable the Automatic Renewal Feature for Your Domains

  1. Log in to your domain name registration home page.

  2. Under the Domain Names section, select Manage Domains.

  3. Click the check box next to the domain names that you want to edit.

  4. Under Manage Domains, click the Auto Renew Domain Names button.

  5. Select if you want to apply your changes to all items in your account or only to the domains you selected.

  6. Select Automatic Renewal Disabled.

  7. Click Save Changes.
      

  

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